* we would choose faster shipping way but sometime there is limited selecting options duo to the IATA policy to lithium battery.
* The items are well-packed with strong packages,we provide fast express or some special line from our side. Please allow 5-30days to reach for most countries.
*Tax free list for electric scooter: USA, Canada, Russia, UK, France, Germany, Italy, Holland, Belgium, Luxembourg, Denmark, Ireland, Greece, Portugal, Spain, Austria, Sweden, Finland, Poland, Hungary, Czech, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Romania, Bulgaria, Singapore, Malaysia, Thailan, Vietname, South Korea, Australia, Japan, UAE, Saudi Arabia, Kazakhstan, Belarus with special line from us. For other coutry, in order to ensure you receive your order with tax free or lower tax upon import, we\’ll declare a lower value. If any import charges or fees are the buyer\’s responsibility. Especially for dear clients from South American countries, you have to pay the tax and help the custom clearance, if occures, which is crucial for the deal.
Follow aliexpress alipay rule, and also we can accept some othe payment if it is not convinient for client.
Feedback, Dispute and Return
* We provide positive feedback for every client,to foster a healthy Ali community,we expect same from you. If you have any dissatisfaction, please give us the opportunity to solve the problem before leave us a negative feedback. In most cases, problem finally be solved and impressed our client. We promise good after service , but not pushed by dispute. Hope client could give us tolerance for the process of after sale, and we would offer better service to kind clinet to build better and hamonious circles of transaction. If problem can\’t be solved, you can return to a certain place offer by us at your convinience. Please contact us for the detailed return&exchange instruction.We will refund the amount accordingly.
* In most electric product delivery, we would use right plug for you, and add one charge adapter in case.
* Watch the battery from water, which will damage the battery to destroy the electric product.
* Endurance and speed will ve varied accrding to bearing weight, road condition, and temperature.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.