2018 Koowheel Upgraded Smart Electric Skateboard Longboard 4 Wheels Self Balancing Scooter
2018 Koowheel Upgraded 4 Wheels Replaceable Dual Motor Electric Skateboard D3M II
12 Months Warranty ,Warehouse in Germany,USA,Canada
Good After-sale Service
N.W:17 lb (7.7kg)
Size:36.22×9.45×5.12 inch (90x25x13cm)
Battery Range:18~25km (32~45km for two battery)
Max Load:286.6 lb (130kg)
Material: 7-ply of Canadian Maple Wood
Capacity:36V-4300/5500mAh Original Samsung/LG Battery
Charging Time: 2~3 Hours
Battery life:1500 times Charging cycle
if you need one more battery ,please contact with me 🙂
Type: Replaceable Dual Brushless Hub Motor
Size:3.54 x2.05 inch
Charging Time: 0.5 hour
1 x Customized skate T tool
1 x DC port charger adapter
1 x UL certificated wall charger
1 x User manual
2 x Replaceable extra rear wheel kit
Other items to color options picture shall prevail
Delivery time issue:
1. EU & US, only need about 3-7 days delivered after shipping. (We have stock at US and EU warehouse).
2. Russia: need about 20-30 days(It’s 15-20 to Moscow).
EU & RU no TAX (But Norway and Switzerland need taxes).
1.I need pay for customs duty?
Item shipped by air to EU firstly (without updated information on UPS website) then UPS pick it up and complete the delivery(Tracking information updated), and TAX will be prepaid by us TO EU, US ,RUSSIA,When you receive the package, you do not need to pay taxes.( As the Korean customs require, the Korean buyers need to clear their own customs and pay customs duties.)
2. Pls note that the shipping way: To Russia is Russian Post service, we use the logistics channel J-NET which Aliexpress platform approved, you can track logistics information on the order page,most cities are door-to-door(except the remote areas)
3. Who can play this scooter?
The unit can provide hours of skateboarding fun for >12 years children and adults o fall ages.
4. What if I’m dissatisfied with the product?
We guarantee you will be 100% satisfied with the quality of your product. If you’re unhappy with it, please contact our Customer Service who will be glad to help.
When contacting Customer Service Team, please give your order number, a short description and a photo of the problem, so we can prevent these problems in the future.
5. May I get repair warranty?
One-year store warranty (China Warranty Service) or One-year Oversea warehouse warranty
If you want to unlock the Max speed to 42km/h, you just need to press 5 times in quick succession that in the remote control power-on state,thanks! As the motor production batches are not the same, it is possible to receive the goods motor paint color with pictures have some
1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
China Post Ordinary Small Packet Plus :By China Post to provide domestic section of the receiving, sending, planning and delivery of information, do not provide information on foreign segment tracking. Some set of warehouse to some countries cannot provide the three node information.
Estimated time effect
1) the normal situation: 35 – 16 days to reach the destination
2) special case: 35 – 60 days to reach the destination, including the special case: holidays, policy adjustment, remote areas etc.
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
8. Delivery Time:
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Company Outlet (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.companyoutlet.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.